Frequently Asked Questions
General
What services does Yanez Interpretation Services (YIS) offer?
We provide interpretation services in over 130 languages for key sectors such as legal, medical, educational, business, and government. We also offer document translation and localization services.
What interpretation modality services do you offer?
We provide interpretation in three modalities:
- On-Site Interpretation (In-person interpretation).
- Over-the-Phone Interpretation (OPI).
- Virtual Remote Interpretation (VRI) (via video conferencing platforms).
What kind of industries do you serve?
We serve legal, medical, education, government and business industries.
What are your business hours?
We operate 24/7 for telephone and virtual interpretation services. On-site interpretation services depend on interpreter availability and prior scheduling.
Where are you located?
Our headquarters is in Atlanta, Georgia, but we provide services nationwide and internationally through remote interpretation.
Are your interpreters certified?
Yes, all our interpreters have at least three years of experience and certifications from accredited programs such as MICOG, Bridging the Gap, and The Cross Cultural Health Care Program.
Interpretation Services
How can I request an interpreter?
You can request an interpreter through our online contact form, by email, or by calling our team directly.
How much does interpretation cost?
Pricing varies based on the language, interpretation format, and service duration. We recommend requesting a tailored quote.
How far in advance should I book an interpreter?
To ensure availability, we recommend booking 24-48 hours in advance. However, we do provide emergency services upon request.
Does YIS offer simultaneous interpretation for conferences or events?
Yes, we provide simultaneous interpretation for conferences, corporate events, and international meetings.
Do you offer interpreters for less common languages?
Yes, our network of interpreters covers more than 130 languages, including rare dialects.
Translation Services
Do you also translate documents?
Yes, we provide professional translation services for legal, medical, business, government and educational documents.
Do you offer other translations options?
Yes, we offer desktop publishing, voiceover, website and digital content translations.
Are YIS translations legally valid?
Yes, our translations can be certified and notarized, ensuring their validity for official use.
How long does it take to translate a document?
Turnaround time depends on the document’s volume and complexity. Standard translations can be completed in 24-72 hours.
How can I submit a document for translation?
You can send it by email, upload it through our website form, or coordinate an in-person delivery if necessary.
Industry Services
Do you offer customized agreements for businesses that require regular interpretation services?
Yes, we provide customized service plans for hospitals, law firms, education centers, businesses, and government agencies that require frequent interpretation services.
Can you integrate with my company’s digital tools?
Yes, we work with Zoom, Microsoft Teams, Google Meet, and can adapt to our clients’ systems.
How do you ensure security and confidentiality?
All our interpreters sign Non-Disclosure Agreements (NDAs), and we follow strict data security protocols to ensure confidentiality.
Contact & Support
How can I contact you?
You can reach us through:
Email: contact@yisinterpretation.com
Phone: (404) 545-0771
Website: www.yisinterpretation.com
What should I do if I need an emergency interpreter?
Call us at (404) 545-0771, and our team will assist you immediately.
How can I apply to become an interpreter?
If you are a certified interpreter and meet our professional standards, or want to be certified, send your resume to team@yisinterpretation.com, and we will review your application.